Shipping & Returns
*·°☆ Free shipping on orders over $35. ☆°·*
Orders are processed and items shipped within 24 to 48 hours of being placed. You will be notified via email when your order has been shipped and delivered. You can track your shipment through your Shopify account to find out when it will get to you.
Orders over $30 qualify for free standard shipping, and you can expect your parcel in 3-9 business days.
Standard Shipping 3-9 business days
Express Shipping 1-2 business days
Standard Shipping 4-8 business days
Express Shipping: 2-3 business days
Packages will include the name Jems on exterior labeling. Exterior packaging for shipping purposes will not include any reference to sex or condoms.
At the moment we only ship to Canada and the US. Sign up for our newsletter to find out when Jems products are available in your region.
Jems condoms are not available for returns, refunds or exchanges. If you have an issue with your condom order, please get in touch at firstname.lastname@example.org.
Jems merchandise (not condoms) can be returned for a refund within 30 days from the date you received it, provided it is unworn/undamaged and with the tags still on.
You will be notified via email when your order has been shipped and delivered. You can track your shipment through your Shopify account to find out when it will get to you.
Yes! But make sure to use the right ones. Never use oil-based lubes like Vaseline, lotion or coconut oil with Jems condoms, as oil can cause latex to break down. Water-based and silicone lubes, on the other hand, are safe and can increase pleasure and comfort. You can put a few extra drops of water-based or silicone lube inside your Jems condom before putting it on. Outside, use as much as you desire! If you don’t have extra lube, don’t worry: Jems condoms are lubricated already. Some people just like it extra wet and gushy.